Privacy Policy

Who We Are

Dhagabithi is an e-commerce platform specializing in traditional Indian sarees, jewelry, and home decor. We are committed to protecting your privacy and ensuring the security of your personal information.

Contact Information

Phone:
+91-9603844666

Address:
Manik Sai Enclave
HT Road
Lane Opp Madurai Kitchen
Secunderabad, Telangana – 500094

Email:
dhagabithi@gmail.com

Information We Collect

Information You Provide Directly

• Account Information: Name, email address, phone number, date of birth
• Billing and Shipping Details: Addresses and contact information
• Payment Information: Credit/debit card details, UPI information, and bank details processed securely through third-party payment processors
• Purchase History: Orders, transaction details, and product preferences
• Communication: Customer service inquiries, product reviews, and ratings

How We Use Your Information

We use your personal information to:

• Process orders, shipping, returns, and refunds
• Create and maintain your account
• Provide customer support and respond to inquiries
• Send newsletters, promotional offers, and updates with your consent
• Improve website functionality and user experience
• Comply with legal obligations and prevent fraud

Information Collected Automatically

• Technical Data: Log files, performance reports, and error reports
• Device Information: IP address, browser type, and device identifiers
• Website Usage: Pages visited, time spent, search queries, and click patterns
• Location Data: General location based on IP address for shipping calculations

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it.

Sharing Your Information

Service Providers

• Payment Processors: Razorpay, PayPal, Stripe
• Shipping Partners: Courier and logistics providers
• Technology Partners: Hosting, analytics, and email services
• Customer Support Platforms and live chat services

Legal Requirements

We may disclose information when required by law, court orders, or to protect our legal rights and safety.

Cookies And Tracking Technologies

We use cookies and similar technologies for:

• Essential website functionality and security
• Website analytics and performance optimization
• Personalized advertisements and recommendations
• User preferences such as language and display settings

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Data Security

• SSL/TLS encryption for secure data transmission
• Protected databases with restricted access
• PCI DSS compliant payment processing
• Regular security audits and updates

Data Retention

• Account Information: Stored until account deletion or legal requirement
• Transaction Records: Retained for 7 years
• Marketing Data: Until you unsubscribe
• Website Analytics: Stored for 26 months

Your Rights And Choices

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Receive your data in portable format
• Opt-out of marketing communications
• Withdraw previously given consent

To exercise your rights, contact us at dhagabithi@gmail.com .

International Transfers

If your data is transferred outside India, we ensure appropriate safeguards and security measures are in place.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years of age. If you believe such information has been collected, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

Changes To This Policy

We may update this Privacy Policy periodically. Significant changes will be notified through email or website notices. Continued use of our services means you accept the updated policy.

Contact Us

Email:
dhagabithi@gmail.com

Phone:
+91-9603844666

Address:
Manik Sai Enclave, HT Road
Lane Opp Madurai Kitchen
Secunderabad, Telangana – 500094